A couple of months ago, Brandon Zelasko gave a mighty fine Brown Bagger seminar on everything mobile. In case you missed it, these are his inspired words. (Hurry, post before it becomes outdated.)

50% of the world’s population has a mobile device. Only 10% of the world’s population has Internet. So what do you think is the best way to reach the most people?

Hey wanna go mobile?
In the old days, it was pretty easy to reach your consumer. If you ran an ad on one of the three TV networks, chances were, they heard your message loud and clear. But now connecting with your customer takes a lot more work. That is, unless you try to connect with them with an item they don’t leave home without – their mobile device.

Mobile marketing provides new ways to connect with customers. You might create a mobile Web site, serve up mobile ad banners for other mobile sites, send text messages, offers or coupons and well as provide mobile applications.

Mobile provides a totally new way for customers to experience and interact with a brand. Let’s say you’re a manufacturer of consumer electronics and your customer is shopping for speakers right now in a large home electronics store. They can scan the product bar code with their phone and receive user reviews, right then and there. Talk about opportunity.

Who’s on the go?
More and more people are going mobile with each passing year. In the United States, 84 million people, or 40% of all mobile users, have a web-enabled device and supporting data plan. They’re young, diverse and ready to listen to your message. In fact, 40% of users in the 18 to 34 age demographic were willing to accept advertising on their mobile device if they are going to receive a discount or desired content. The numbers are excellent, with a 10% response rate to ad click-throughs.

The mobile mantra: keep it simple.
Designing for mobile applications is really an exercise in restraint. The reasons you log onto a site are different for the mobile user compared to the home computer surfer. In fact, mobile users visit 6.4 Web sites a month, while home computer users visit an average of 100 sites. So you have to ask yourself, “Why would a user be visiting our site on their mobile device?”

Well, most likely because they want to:

• locate
• order
• enter a competition
• receive email
• buy
• forward
• video
• vote

How to speak mobilese.
There’s basically two ways to communicate with people. You can provide them with information that they’re interested in. Or you can actively engage them in your message.

If you choose to impart information to your customers, you have to make sure your message is relevant. If not, they will tune your message out with the click of a delete button. Production costs may be quite substantial and there’s a chance that they could perceive the message as spam so relevancy is the key.

Engaging customers means involving them in an interactive way. With the ability to text or send photos or video, mobile devices are the perfect medium for this strategy. Because customers opt in, spam perception is almost non-existent.

The following are a variety of mobile media tactics used to reach customers.

SMS/MMS.
SMS (simple messaging service) is the way people communicate these days. (Imagine, using a mobile device to talk, how very 90s.) Texting is available to any phone user and doesn’t require mobile web service. It’s ideal for reaching the largest number of users.

A great promo for BBC News invited viewers to text whether they thought the forces in Iraq were liberators or occupiers. The billboard recorded results.

Slightly more involved, MMS (multi-media messaging service) text messaging allows mobile users to share photos, video and audio. MMS is an obvious choice for viral, sharing, and live campaigns.

An integrated campaign for Nationwide invited viewers to send a picture of themselves that promptly appeared on a Times Square billboard.

SMS and MMS both have high retention rates. After all, it’s pretty hard to delete a text without reading it first. Production costs are often quite low and they’re simple to create and deploy. And the fantasy of every marketer, SMS and MMS campaigns are trackable.

Mobile display ads.
What’s marketing without ads? Mobile display ads appear on mobile-enabled Web sites. Or they service banner ads as the result of a mobile search. Mobile ads are the perfect way to round out a mobile media plan. But as in the offline world, media buys must correctly target the appropriate audience to be effective.

Because mobile ads are new, they have high click-through rates around 10%. (Just like in the early days of the Internet when banner ads enjoyed similarly high CTRs). But in the mobile arena, there are even more size and display restrictions and a correspondingly limited supply of ad space.

Land Rover served up a mobile landing page as a response to mobile ads. Customers could investigate vehicles, request a brochure or share with a friend.

Mobile sites.
Mobile Web sites are sites that are designed specifically to be viewed from a mobile device. In keeping with the mobile mantra of simplicity, they are usually pared down versions of standard sites. They provide a unique opportunity to reach consumers on their terms, wherever they are.

When designing a mobile a site, you have to imagine yourself in the customer’s shoes and figure out what they would want in a mobile environment. You can’t simply repurpose your existing content for the mobile world. After all, a customer isn’t likely to read corporate press releases while on the go. On the other hand, store locations are probably the most visited mobile element for many retail operations.

Amazon’s mobile site allows customers to search products, read review and purchase products in just a couple of clicks.

Mobile sites are top notch when it comes to lead generation, direct sales and branding. But they can be costly and they have to be maintained to be effective. (After all, you don’t want to have a customer drive to a store if it closed last month.) In some ways, mobile sites do limit creative expression because you’re often designing for the slower speeds and smaller screens of older mobile devices all in the name of accessibility. But with creativity and ingenuity (and of course simplicity), a mobile site can make a very branded statement.

Search.
Search just might be what mobile is made for. It’s super relevant. I’m hungry. I’m looking for the closest pizza place right here, right now.

Search helps customers learn about your service or product. But they problem is, if you’re not in the top 5 results, you won’t be found. And while search doesn’t have the glitzy appeal of other forms of marketing, it is certainly one of the most effective. Because when you consider the three most visited mobile sites are Google, Yahoo! and MSN, it makes sense to be there. So take the effort to use short copy featuring targeted keywords in your meta tags, headline tags and body text.

Why mobile is going full throttle yet.
Mobile is well, cutting-edge. It’s about as forward thinking as you can get so it will take a little time before it is fully adopted. The following are a couple of reasons why marketers may still be hesitant to incorporate mobile tactics.

• Poor user experience – It’s true that some of the first mobile campaigns were exercises in poor user experiences. But, as devices have been built more capable, and marketers have learned from their past mistakes, user experiences are much improved.
• Cost of data plans – as greater bandwidths become ubiquitous, the cost of data plans for mobile devices will no longer be a barrier.
• Limits on creativity – As earlier generations of mobile devices become obsolete, technical limitations will decrease. It’s only been very recently that wider bandwidths and enhanced device capabilities, have allowed greater creativity in mobile campaigns.
• Analytics – The simple fact is there aren’t many mobile analytics providers out there yet. Industry giants like HBX and Site Catalyst are playing catch-up, and while they currently offer basic reporting, they will soon deliver the more granular reporting that marketers need and want.
• Hesitant population – The use of mobile is growing. In fact, the fastest growing segment is adults who are adopting mobile as means to communicate with their tech savvy children.
• Fear of mobile as intrusive – A marketer’s greatest fear is to be intrusive. But when customers opt-in, they are saying “I am interested in your message” loud and clear.

The mobile version of this article.
With mobile you must:

• Be navigable
• Be relevant
• Be engaging
• Add value

Recently, my six-year old daughter was looking over my shoulder as I was writing some ad copy.

She then said, “Hey Mom, you can’t start a sentence with and.”

“Well, Gina,” I said, rather at a loss for words, wondering how does she know this, “I’m writing Web copy. It’s okay to break the rules.”

My apologies to Gina’s first-grade teacher Mrs. Willis, I am one of those responsible for the decline of the English language. But as a copywriter, I’m not writing to please English teachers, I’m writing to strike an emotional chord with consumers in a hope to reach their wallets.

Occasionally, when a client reviews Web copy, they may question grammar usage. While overly formal, grammatically perfect copy may be a put off, overly casual language may look unprofessional. The idea is to find an appropriate balance.

In short, what’s the golden rule to remember? Consider your audience. When your readership is financial investors, the tone should more formal than when selling fish tacos.

Grammar rules that are okay to break:

1. Starting a sentence with “And” or “But”: Yes, it’s perfectly acceptable to start with conjunctions. Just remember that it is slightly more informal.

2. Contractions: Don’t. Aren’t. Isn’t. They’re all okay.

3. Sentence fragments: When you write like you speak, it’s okay to use sentence fragments for drama or emphasis. Really.

4. Slang: Go ahead and use slang, just be sure not to overdo it. Web copy for Jump Mobile, a pre-paid wireless service designed for  mobile-dependent, urban youth, is informal yet very light on urban euphemisms. Nothing is worse than a client trying to appeal to a target market and looking like a poser instead.

5. One-sentence or one-word paragraphs: This is particularly applicable to writing for the Web. Readers are typically skimming a Web page looking for a particular piece of information. Huge blocks of text can be visually intimidating and chances are, your reader will go click, click, good-bye.

So there you go. Write. Relate. Have fun. Get results.

Yesterday I  went back to an older post on this blog to watch a video of the Red Door creative department at the New Children’s Museum.

I was rather surprised to see a selection of related videos show up in the screen when the video was done playing. One of these videos was titled 3-D Interactive Sex Game as you can see in the screen shot below.

Oh my goodness.

Apparently, one of the prices you pay for streaming to YouTube for free is the ready availability of other content.

Which just goes to show you always have to be aware of the context in which your brand is seen online.

Now if you’re interested in watching either video, you’re going to have to dig up the old post for yourself.

I’m not going to make it that easy for you.

So, a week after the Bill and Jerry Microsoft ads air, the ads have been pulled. According to Microsoft spokesman Frank Shaw, the end of the Seinfeld ads was planned well in advance, and wasn’t coming in response to any criticism of the spots. “All along we said we were having a teaser campaign,” he said. “We’re getting ready to start the second phase. This was the plan all along.”br /br /So here’s the follow up: “I’m a PC.”br /br /object width=”425″ height=”344″param name=”movie” value=”http://www.youtube.com/v/oWk8ouioXgEhl=enfs=1″/paramparam name=”allowFullScreen” value=”true”/paramembed src=”http://www.youtube.com/v/oWk8ouioXgEhl=enfs=1″ type=”application/x-shockwave-flash” allowfullscreen=”true” width=”425″ height=”344″/embed/objectbr /br /Well, if Crispin Porter Bogusky’s media strategy was to make people talk, it worked. People talked about the Jerry and Bill ads. br /br /But usually, teasers relate to the rest of the campaign. “I’m a PC” does have a total different look and feel. And yes, while it’s empowering, I kind feel like I’ve seen it before and it’s totally reactive to Apple’s PC and Mac campaign. (Though Bill Gates does make a nice cameo while unloading the groceries out of his trunk. I wonder if he was paid the $400 extra daily rate?)br /br /Jerry was paid $10 million to appear in the ads. That’s the size of budget for many national accounts. The fact that he was a star ten years ago doesn’t really help make Microsolf cutting edge, the whole goal of this campaign.br /br /But the big question is, did the production company use Mac software to create this spot?

So, we have the first results of Microsoft and Crispin Porter + Bogusky’s $300,000,000 attempt to make Microsoft hip and cool in response to the rather unflattering image portrayed in Apple and TBWA Chiat Day’s wildly popular Mac vs. PC campaign.

The results? Well, there’s an appearance by Jerry Seinfield, and a rather laid back Bill Gates, churros, a cheap shoe store, and some mention of the product. The spot ends the camera on Bill Gates shaking it.

The final tagline reads:

Microsoft. The future. Delicious.

Hey, wait a minute, isn’t delicious a variety of apple?

Well, let me clarify that.

People online will read copy if you really grab their attention. But chances are, they’re also watching TV, talking on their cell phone or doing some sort of work-related activity while they’re online.

They’re not just multi-tasking. They’re multi-focused. Welcome to the multi-media world.

So what does this mean? Creating an engaging online presence is more than important, it’s everything. You’re not just competing with FaceBook, you’re competing with Dancing With the Stars and a text message from that hottie from the gym.

Here’s what the folks at eMarketer say about online multi-taskers:

The San Diego Zoo has a great tradition of utilizing outdoor. This recent campaign is no exception. It is draped on billboards, buses and trolleys. Vibrant illustrations of mythical creatures such as gryphons, unicorns and sea serpents are paired with the headline, “If they’re not here, they probably don’t exist.” The illustration style is reminiscent of the colorplates you would find in a book published by the Museum of Natural History.

As a creative, I love it. It’s a different direction for a zoo to take in their advertising. And I welcome the lack of anthromorphization that has characterized the recent campaigns. (For the longest time, adding human characteristics to animals in their marketing was big no-no.)

But from a strategic point of view, does this campaign tie into the Zoo’s ongoing commitment to conservation?

When I saw the interactive component, the answer is yes.

The page has web cams of the mythical creatures and they disappear. A headline reads, “Don’t let today’s animals become tomorrow’s mythical creatures.”

A great example of using interactive to complement an offline campaign.

Story telling. It’s been around since man painted pictures on the walls of his caves and spend the night huddled around the campfire for warmth. (Wearing fur, mind you, long in the days before PETA). But story telling is still valid today in our multi-channel world. It adds strength and authenticity to a brand. (But be truthful, because these days you can’t erase your footsteps in the Google-sands of time.)

As we all know from our recent Hemingway’s Six Word Story Six-Pack Challenge, Ernest Hemingway was a master. Here the man of very few words offers helpful tips for copywriting.

My favorites:
eschew obfuscation

“I write one page of masterpiece to ninety one pages of shit,” Hemmingway confided to F. Scott Fitzgerald in 1934. “I try to put the shit in the wastebasket.”

Next week: Shakespeare on Copywriting

“Look, Mom. I’m in the Superbowl.”

That’s right. Several advertisors are letting Jane and John Doe try their hand at writing TV commercials for the biggest media buy on earth – the Superbowl, a mere $2 million a minute. What a contest. What a prize

Go, go, go.